FREE SHIPPING / FLAT RATE PRICING
We are happy to offer free shipping on most orders within the contiguous U.S on orders $65 and more. Otherwise, you may choose Flat Rate shipping for $14.75. We are not responsible for lost shipments after tracking shows your shipment has been delivered to your address. We do not ship internationally and do not ship to addresses that are different from billing addresses of your payment method.
ORDER PROCESSING TIME
While many orders are shipped within within one to two business days, please be aware depending on how many orders we get at the same time, your order may be processed the next business day to around 2 weeks. This is because we place orders directly from our authorized partners' distribution in small batches to ensure you get the freshest and most potent versions of your products. It's quality worth waiting for plus we offer 15% off products with our VIP SUBSCRIPTIONS to thank you for your loyalty and to schedule timely shipments so you are never out of your favorites.
Thank you in advance for understanding and patience. We do not ship to PO Boxes.
We use USPS to ship your packages to you. Some packages may take longer to arrive due to mailing delays. As of 2011, USPS does not operate on Sundays. USPS also recognizes federal holidays. The post office will hold packages in transit on a holiday. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas.
BACKORDERS & PRESELLS
For presell and out of stock items, we will ship your item out promptly when it comes in.
ITEMS THAT ARE CONSIDERED HAZARDOUS MATERIALS
The U.S. Department of Transportation requires items considered Hazardous Materials to be shipped by Ground-only transport. For these shipments, please choose USPS Ground in the Shipping Menu during Checkout.
If you have any questions, please contact us at firstname.lastname@example.org anytime and we are happy to help.